Terms And Conditions

1. Definition

      Unless otherwise specified or the context otherwise requires, the following terms used in the Terms and Conditions shall have the meanings set forth below:

           “We”, “Us” or “Our” means ABX EXPRESS (M) SDN BHD, its employees, sub-contractors and agents

           “You” or “Your” means the Shipper, Consignor and named as the shipper in the Consignment Note

           “Shipper” means the person named as the shipper in the Consignment Note

           “Sender” means to the person who passes the shipment to us. Sender may not be necessarily the shipper

           “Consignee” means the person named as the consignee in the Consignment Note

           “Receiver” means to the person or party who receives the shipment

           “Shipment” means all packages or parcels tendered to and accepted by us for carriage under a single Consignment Note

           “Consignment Note” means any waybill or equivalent document in paper or electronic form concerning the Shipment

           “Terms and Conditions” means these standard terms and conditions, as may be amended or supplemented by us from time to time

           “Working Day” means Monday to Saturday, excluding National Holidays of Malaysia. Nevertheless, if such National Holiday is on Monday as a substitution of another National Holiday falling on previous Saturday, it is considered as a Working Day

2. Acceptance of our Terms and Conditions

      By ordering our services or delivering the Shipment to us, you, are agreeing on behalf of the Shipper, the Consignee and any other person having or claiming an interest in the shipment that you and such person shall be bound by the Terms and Conditions

3. Unacceptable Shipments

      The following items are unacceptable for shipment and you agree not to tender any of the following items for shipment:

           Illegal or prohibited items under applicable laws and regulations

           Dangerous goods including hazardous or toxic goods, explosives, weapons or guns

           Used batteries

           Any kinds of tobacco, e-cigarette and its related products

           Any alcoholic beverages

           Money and negotiable instruments equivalent to cash such as stocks and bonds

           Credit cards, debit cards or cash cards

           Personal documents issued by government authorities such as identification cards, passports, driving licenses, etc.

           Documents containing substantial amount of confidential information

           Bullions, loose precious/semi-precious metals or stones

           Collectible items such as antique, artwork


           Live animals

           Human or animal remains, body parts or organs

           Fresh food or raw food

           Packages that emit an odor of any kind, e.g. durian

           Shipments without proper or adequate packaging

           Shipments packed with foam box

           Shipments that may cause delay or damage to other shipments, equipment or personnel

           Shipments with the sum of length, width and height more than 200 cm or heavier than 30 kg

           Shipments that require us to obtain any special license or permit for transportation, importation or exportation

      Not with standing any other provisions herein, we shall not be liable to any loss, damage or delayed delivery to any items listed in Section 3.1

      You shall indemnify us for any and all claims, costs, and expenses incurred by us as a result of your violation of any laws and regulations or from tendering of any items listed in Section 3.1

4. Shipper’s Warranties and Indemnities

      The Shipper shall indemnify and hold us harmless for any loss or damage arising out of the Shipper’s failure to comply with the following warranties :

           The Shipment does not contain any item listed in Section 3.1

           All information provided by the Shipper or its representatives is accurate and complete

           The Shipper has complied with all applicable customs, import, export and other laws and regulations

           The Shipment is suitably and adequately packed to protect against damage during the course of delivery

      The Shipper shall provide correct information required in the Consignment note, including without limitation :

           Shipper’s name, address (including postal code) and contact number

           Consignee’s name, address (including postal code) and contact number

           Information of the shipment, e.g. number of packages, declared value, amount of Cash-On-Delivery (COD), if any

           Service type

           Other special instructions, if any

      For security reason, the Sender is required to provide personal identity document (e.g. Malaysia ID Card, Passport) to our staff for record

5. Customs Clearance

      International shipments must be cleared through customs in the destination country prior to delivery to the Consignee. We are authorized (but shall be under no obligation) to advance any duties, taxes, or charges and to make any disbursements with respect to the Shipments and you shall be liable for the reimbursement thereof

      The Shipper shall be responsible to provide correct information and all necessary documentation required for customs clearance. If the Shipper fails to provide the information and documentation within such reasonable time as we may determine, the Shipment will be considered undeliverable

6. Delivery of Shipment

      The delivery is deemed to be completed when the Shipment is delivered to the Consignee’s address specified in the Consignment Note, but not necessarily to the named Consignee personally

      Shipments cannot be delivered to PO boxes or postal codes

      If the Consignee is not available at the address, we may deliver the shipment to any person available at the Consignee’s address (e.g. co-workers, family members, etc.). Shipments to addresses with a central receiving area may be delivered to that area, for instance, juristic office, management office, reception of the consignee’s address

      For the safety of the shipment, we will not deliver a shipment to a location without any receiver, even upon request of shipper and/or consignee

      We will not deliver the Shipment to an address different from the Consignee’s address specified in the Consignment Note unless with the instruction from the Shipper. Consignee shall contact shipper for such request

7. Proof of Delivery

      Signature from the Consignee will be required as a proof of delivery

      In case the Receiver is not the Consignee, our courier will use reasonable endeavors to ascertain the identity of the receiver. The Receiver’s own signature will be required as the proof of delivery

      Under special circumstances where signature cannot be obtained, there will be a remark by our couriers. Signature may not be obtained for various reasons, including but not limited to, physical inability of the Receiver

8. Unsuccessful Delivery

      Unsuccessful delivery may occur due to various reasons such as:

           The Consignee refuses to take delivery or pay COD

           The Consignee cannot be reasonably identified or located

           No appropriate person is present at the Consignee’s address to take delivery

           The shipment is pending for action from consignee (e.g. return call to confirm delivery, pick up shipment at our service point, delivery postponed, etc.)

           Upon the estimated delivery date, in case of unsuccessful delivery on the first attempt, we will attempt to re-deliver the Shipment in 2 other Working Days within the next 7 Working Days without additional charge (i.e. a maximum of 3 delivery attempts will be made). If the Shipper has chosen to opt out of the “Saturday Delivery” service, Saturdays will be excluded while calculating Working Day under this Section

           If we believe that the Consignee’s information provided by the Shipper is inaccurate or incomplete, we will put the Shipment on hold and seek Shipper’s further instructions

9. Delayed Delivery

      A ‘Delayed Delivery’ refers to a completed delivery which is beyond the estimated delivery date. Estimated delivery dates provided are estimates only and are not guaranteed

      While we will make reasonable efforts to deliver the Shipment according to our delivery schedule, time shall not be of the essence in respect of the delivery of Shipment and we shall not be liable to any direct or indirect damages or losses caused by delays in delivery

10. Undelivered Shipment and Return Shipment

      A shipment is considered as “undeliverable” in certain circumstances, for instance:

           All attempts of re-delivery are unsuccessful

           Shipment cannot be delivered successfully within 7 Working Days upon estimated delivery date

           Shipper fails to provide further instruction upon our request

           Shipper requests to cancel the delivery and/or return the Shipment for any reason

     Undeliverable shipment will be returned to the Shipper at the Shipper’s cost, failing which the Shipment may be released, disposed of or sold by us without incurring any liability to the Shipper or anyone else, with the proceeds applied against service charges and administrative costs and the balance of the sales proceeds to be returned to the Shipper (if any)

      All delivery fee and other charges paid for the Shipment are non-refundable

      The Shipment may either be delivered to the Shipper’s address directly, or to one of our service points designated by the Shipper for Shipper’s collection

      If the returned Shipment will be delivered the Shipper’s address, the provisions under Sections 6 to 9 shall apply

      If the returned shipment will be collected at the Shipper’s designated service point, we will contact the Shipper on the day of its arrival and the Shipper shall collect such Shipment within seven (7) Working days, failing which the Shipment may be released, disposed of or sold by us without incurring any liability to the Shipper or anyone else without further notice, with the proceeds applied against service charges and administrative costs and the balance of the sales proceeds to be returned to the Shipper (if any)

11. Delivery Fee and other Charges

      Delivery Fee shall be paid by the shipper and is calculated based on the following methods:

           Dimensional weight

           Comparison of the size of the Shipment (sum of length, width and height) and its weight. For this method, different sizes and weights have different price brackets and the actual Delivery Fee of the Shipment depends on the price bracket of its size or weight, whichever is higher

      Other charges, e.g. Pick-up Surcharge, COD Surcharge, Insurance Surcharge, Saturday Delivery Surcharge, Manpower Surcharge, Return Surcharge, Special Express Service Surcharge, etc., may also apply to your Shipment. All charges are subject to change without prior notice

12. Cash-on-Delivery (COD) Service and COD Surcharge

      If COD Service is selected, Shipper is required to pay a COD Surcharge

      Performance of the COD Service does not make us the agent of the Shipper nor create any obligation upon us to the Consignee

      The Shipper assumes all risk related to the collection of the payment, including non-payment, insufficient funds, and forgery

13. Address Corrections and Re-routing

      If Shipper fails to provide a complete or correct Consignee’s address, we may attempt to find the correct address and deliver the Shipment. Should it be unsuccessful, we will attempt to contact the Shipper for instructions. If re-routing is required after the correct address is provided by the Shipper, extra surcharge may incur

      If the Consignee requests for change of delivery address, Consignee shall contact the Shipper who shall give us instructions for re-routing

      All re-routings are subject to payment of surcharges

14. Right to Inspect

      We reserve the right to open and inspect a Shipment without notice to you for safety, security, customs or regulatory reasons

      Likewise, there are occasions that government officials may require to open and inspect certain Shipments. We need to fully comply with such instruction. Prior notice to Shipper or Consignee is not necessary

15. Our Liability

      Our liability in respect of any Shipment is limited to direct loss and damage. Unless the Shipper declare a higher value for carriage and pay the required surcharge, our liability is limited as follows:

           For international Shipments by air: the liability limits under Warsaw Convention or Montreal Convention

           For all other Shipments: the actual value of the Shipment, or RM200 per Consignment Note, whichever is the lesser

     We shall not under any circumstances be liable for

           Any loss or damage for any Shipment containing items listed in Section 3.1

           Any loss or damage arising from delayed delivery of any shipment

           Any loss or damage of any shipment due to circumstances beyond our control (see Section 16)

           Any indirect or consequential loss or damage

16. International Conventions

      If the Shipment is transported by air and involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention or the Montreal Convention, as applicable, shall govern. These international conventions limit our liability for loss or damage or any other claim with regard to any Shipment, unless you declare a higher value for carriage and pay the required surcharge

17. Circumstances beyond our Control

      We are not liable for any loss or damage arising out of circumstances beyond our control. These include but are not limited to:

           Damage of data due to magnetic effects of other shipments

           Any act or omission by a person not employed or contracted with us, e.g. Shipper, Consignee, third party, customs or other government official

           Force Majeure, e.g. war (declared or undeclared), coups, rebellions, revolts, terrorism, hostage-taking, bombings, or use of war weapons, or any reaction thereto, including commandeering of materials, workforce strike action, Act of God (such as floods, earthquakes, storms, etc.)

18. Filing a Claim

      If you wish to claim for damage or partial loss of Shipment, you must submit your claim in writing to us within fourteen (14) calendar days upon delivery

      If you wish to claim for a total loss of Shipment, you must submit your claim in writing to us within fourteen (14) calendar days upon our lost confirmation

      Claims are limited to one claim per Consignment Note

      We will not act on any claim until you have paid all transportation charges, and you may not deduct the amount of your claim from those charges

      We reserve the right to recall the damaged Shipment from you as a condition of compensation

19. Governing Law

      The Terms and Conditions shall be governed by the laws of Malaysia and the parties irrevocably submit to the exclusive jurisdiction of the courts of Malaysia