1.

In evaluating your most recent customer service experience, was the quality of service you received:

Poor

Fair

Good

Very Good

Excellent

2.

Please describe your most impressive service experience with ABX.

3.

Was the problem-resolving process.

Poor

Fair

Good

Very Good

Excellent

4.

Please describe your most impressive problem-resolving experience with ABX.

5.

What are your views on the customer services rendered?

	Excellent	Very good	Good	Fair	Poor
The customer service is very courteous.
The customer service handled my calls quickly.
The customer service was very knowledgeable.
The waiting time for having my question addressed was satisfactory.
My phone call was quickly transferred to the person who could best answer my question.

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