• By ordering our services or delivering the Shipment to us, you agree and/or are agreeing on behalf of the Shipper, the Consignee and any other person having or claiming an interest in the Shipment, that you, the Shipper, the Consignee and any such person shall be bound by the Shipment Terms and Conditions herein mentioned.
  • The following items are unacceptable for shipment and you agree not to tender any of the following items for shipment:
    • Illegal or prohibited items under applicable laws and regulations;
    • Dangerous goods and/or parcels including but not limited to hazardous or toxic goods, explosives, weapons or guns;
    • Used batteries;
    • Any kinds of tobacco, e-cigarette and/or its related products and/or such product of similar nature;
    • Any alcoholic beverages;
    • Money and/or negotiable instruments equivalent to cash such as stocks and/or bonds;
    • Credit cards, debit cards and/or cash cards;
    • Personal documents issued by government authorities such as identification cards, passports, driving licenses, etc.;
    • Documents containing substantial amount of confidential information;
    • Bullions, loose precious/semi-precious metals or stones;
    • Collectible items such as antique, artwork;
    • Plants and plants material including but not limited to seedlings, plant plugs and cut flowers;
    • Live animals;
    • Human and/or animal remains, body parts and/or organs;
    • Fresh food and/or raw food including but not limited to meat, fish, poultry;
    • Perishable and temperature sensitive goods;
    • Pharmaceutical products;
    • Liquids, aerosols and gels;
    • Packages that emit an odour of any kind, e.g. durian;
    • Shipments without proper and/or adequate packaging;
    • Shipments packed with foam box;
    • Shipments that may cause delay and/or damage to other shipments, equipment and/or personnel;
    • Shipments with the sum of length, width and height more than 200 cm or heavier than 30 kg; and/or
    • Shipments that require us to obtain any special license or permit for transportation, importation or exportation.
  • Notwithstanding any other provisions herein, we shall not be liable to any loss, damage or delayed delivery to any items listed in Section 2 (Unacceptable Shipments) herein.
  • You shall indemnify and keep us indemnified for any and all claims, costs and/or expenses incurred by us as a result of your violation of any laws, orders, policies, rules and regulations or from tendering of any items listed in Section 2 (Unacceptable Shipments) herein.
  • In the event we accept the abovestated items for shipment for any reason, the following terms and conditions shall apply:-
    • All such shipment will be shipped at the Shipper’s own risk;
    • Perishable and temperature sensitive goods shall not be subject to any special handling unless otherwise agreed in writing by us in advance. You are solely responsible to ensure the perishable and temperature sensitive goods are adequately set with thermostatic controls before tendering the shipment to us. You are to ensure that the perishable goods have been precooled before they are being stuffed into conveyances and/or containers. Unless otherwise agreed, any perishable and temperature sensitive goods accepted by us must be packed to withstand without spoilage a minimum of 48 hours without external power of temperature control or special care of any kind and must be packed to withstand without spoilage a minimum of 24 hours beyond the scheduled pickup or delivery date;
    • Blood, urine and/or other non-infectious liquid diagnostic specimens must be packed in a sturdy outer containers with a sealed, watertight primary receptacle placed inside of a sealed, watertight secondary receptacle. Absorbent material must also be placed inside of the secondary receptacle. It is the responsibility of the Shipper to ensure that proper packaging is used;
    • For alcohol and/or tobacco, the Shipper and the Consignee must both be either licensed wholesalers, dealers, distributors, manufacturers or importers.
  • The Shipper shall indemnify and hold us harmless for any loss or damage arising out of the Shipper’s failure to comply with the following warranties:
    • The Shipment does not contain any item listed in Section 2 (Unacceptable Shipments) herein;
    • All information provided by the Shipper or its representatives is accurate, correct, genuine and complete;
    • The Shipper has complied with all applicable customs, import, export and other laws, orders, policies, rules and regulations;
    • The Shipment is suitably and adequately packed to protect against damage during the course of delivery.
  • The Shipper shall provide accurate, correct, genuine and complete information required in the Consignment note, including without limitation:
    • Shipper’s name, address (including postal code) and contact number;
    • Consignee’s name, address (including postal code) and contact number;
    • Information of the shipment, e.g. number of packages, declared value, amount of Cash-On-Delivery (COD), if any;
    • Service type; and
    • Other special instructions, if any.
  • For security reason and if required, the Shipper is required to provide personal identity document (e.g. Malaysia ID Card, Passport) to our staff for record purposes.
  • We reserve the right to open and inspect a Shipment without notice to you for safety, security, customs or regulatory reasons.
  • Likewise, there are occasions that government officials may require to open and inspect certain Shipments. You hereby irrevocably authorise us to fully comply with such instruction from the government officials, if required. Prior notice to Shipper or Consignee is not necessary under such occasions.
  • Our liability in respect of any Shipment is limited to direct loss and damage attributable to the sole fault and/or default on our part. Unless the Shipper declare a higher value for carriage and pay the required surcharge, our liability is limited as follows:
    • For international Shipments by air: the liability limits under Warsaw Convention or Montreal Convention;
    • For all other Shipments: the actual value of the Shipment, or RM200.00 per Consignment Note, whichever is the lesser.
  • We shall not, under any circumstances be liable for:
    • Any loss or damage for any Shipment containing items listed in Section 2 (Unacceptable Shipments) above; or
    • Any loss or damage arising from delayed delivery of any shipment; or
    • Any loss or damage of any shipment due to circumstances beyond our control (see Tab Delivery on Section 11 (Circumstances beyond our Control)); or
    • Any indirect or consequential loss or damage
  • If the Shipment is transported by air and involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention or the Montreal Convention, as applicable, shall be applicable. These international conventions limit our liability for loss or damage or any other claim with regard to any Shipment, unless you declare a higher value for carriage and pay the required surcharge.
  • All claims against ABX must be submitted and notified in writing as soon as reasonably practicable and in any event:-
    • for damage or partial loss of a shipment, within seven (7) days from the date of successful delivery; or
    • for total loss of shipment, within thirty (30) days from the date of packages or parcels tendered to and accepted by us for carriage under a single Consignment Note.
  • Claims are limited to one claim per Consignment Note with the supporting documents to prove the value of the claims.
  • We will not act on any claim until you have paid all transportation charges and any outstanding fees and charges, if any, and you may not deduct the amount of your claim from those charges.
  • We reserve the right, but not obligated, to recall the damaged Shipment from you as a condition of compensation.
  • The Shipment Terms and Conditions shall be governed by the laws of Malaysia and the parties irrevocably submit to the exclusive jurisdiction of the courts of Malaysia.